Masterminds@Play No Refund Policy
Effective Date: October 2024
At Masterminds@Play, we are committed to providing memorable and enriching experiences for all our guests. To ensure a seamless and fair process for everyone, we have implemented the following
No Refund Policy:
- Non-Refundable Bookings:
All bookings made for activities, events, or venue hire at Masterminds@Play are non-refundable. This includes, but is not limited to, general sessions, birthday parties, school tours, and private venue bookings.
- Rescheduling Policy:
We understand that unforeseen circumstances may arise. In such cases, bookings may be rescheduled to a different date, subject to availability and at the discretion of Masterminds@Play management. Requests for rescheduling must be made at least 72 hours prior to the original booking date.
- No-Show Policy:
Guests who do not attend their booked session without prior notice will forfeit their booking fee, and no rescheduling will be permitted.
- Exceptional Circumstances:
In rare cases of emergencies (e.g., medical reasons), exceptions may be considered on a case-by-case basis. Supporting documentation may be required, and any decision made will remain at the discretion of Masterminds@Play management.
- Event Cancellations by Masterminds@Play:
If Masterminds@Play cancels an event or session due to unforeseen circumstances, customers will be offered either a rescheduled session or a full refund.
- Acknowledgment of Policy:
By making a booking, customers acknowledge and accept this No Refund Policy.
Thank you for your understanding and cooperation. If you have any questions or need assistance, please feel free to contact us at bookings@mastermindsatplay.com.
Masterminds@Play Management